Frequently asked questions
Ordering, payment, shipping and quality in short. Can’t find your answer? Message us on WhatsApp or email.
Ordering and payment
- How do I pay?
- Nothing is charged at checkout. You place the order and choose email or WhatsApp. We then send a payment link with the amount, usually within a few hours during the day. We hold the items for 3 days.
- Is payment secure?
- Nothing is charged when you order and we never take card details on the site. You pay through the link we send, and the site is encrypted with SSL.
- Can I change or cancel my order?
- Yes, as long as it has not shipped. Unpaid orders are cancelled after 3 days at no cost. Message us by email or WhatsApp with your order number to change anything.
Shipping and delivery
- How long does delivery take?
- Paid orders before 14:00 CET on weekdays ship the same day. Delivery within Sweden normally takes 1–2 working days, and 2–4 working days to the other Nordic countries.
- Where do you ship from?
- From our warehouse in Sweden. Norway is outside the EU, so import duty and VAT may apply there.
- Do I get a tracking number?
- Yes. You receive the tracking link by email once the parcel has left us.
- Is the packaging discreet?
- Yes, every parcel ships in neutral packaging without product information.
Products and quality
- How is quality checked?
- Every batch is analysed by HPLC at an independent laboratory before it is sold. You can request the certificate for your batch at support@retatrutidebutiken.com.
- How should the products be stored?
- Unopened vials in a freezer at −20 °C, away from light. After reconstitution with bacteriostatic water, in a fridge at 2–8 °C. Do not freeze a reconstituted solution.
- Are the products legal?
- They are sold strictly as research chemicals for laboratory use and are not intended for humans or animals. Retatrutide is not an approved medicine and cannot be prescribed.
- Do you give dosing advice?
- No. Because the products are sold for research, we give no advice on dosing or use. What the clinical trials show is covered in our research guides.